He said: “It’s simply not good enough to tackle one half of the problem by incentivising an increase in customers saving into pensions for the long term, and then not providing them with important information, guidance and affordable advice that helps them make wise choices with how much they save and what they choose to do with it when they come to use their savings.
“If we don’t get the whole thing right, ultimately it will increase the propensity for customer to experience poor outcomes and erode confidence in pensions savings which would be a generational own goal.”
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amy.austin@ft.com
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