Advisers also faced matching problems when the service upgraded its dashboard in October, with one adviser saying he had purchased an enquiry which was submitted by a consumer two years ago.
It has also come under fire for advisers falsely claiming to be chartered in its directory.
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But Unbiased has seen rapid growth over the past few years and now more than 27,000 professionals use the platform, managing more than £14bn of assets between them.
imogen.tew@ft.com
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