Your Industry  

Practical ways advisers can deal with vulnerable customers 

  • Describe the FCA's stance on vulnerability
  • Explain the acronyms associated with helping vulnerable clients
  • Describe when to outsource to a specialist
CPD
Approx.30min

By

The FCA guidance does not cover every scenario and does not really provide businesses with potential responses to assist businesses at a client level.    

As a result of this I would recommend businesses utilise the wealth of support and resources out there from organisations like the FVT and ensure they undertake staff training in this area. 

Article continues after advert

Mark Greenwood is director of compliance services at SimplyBiz

CPD
Approx.30min

Please answer the six multiple choice questions below in order to bank your CPD. Multiple attempts are available until all questions are correctly answered.

  1. The FCA will be treating vulnerability as a one-off exercise, true or false?

  2. Which of the following is NOT considered a vulnerability factor?

  3. When is it best to outsource a vulnerable client to a specialist?

  4. Which of the following is NOT an acronym for asking questions of vulnerable clients?

  5. Which of the following is NOT an element of 'Bruce'?

  6. The FCA expects that frontline staff have the necessary skills and capability to recognise and respond to a range of characteristics of vulnerability, true or false?

Nearly There…

You have successfully answered all the questions correctly, well done!

You should now know…

  • Describe the FCA's stance on vulnerability
  • Explain the acronyms associated with helping vulnerable clients
  • Describe when to outsource to a specialist

I completed this CPD in

To bank your CPD please complete the form below.

Were the stated learning objectives met?

Why weren't they met?

What did you learn from undertaking this CPD exercise?

Why did you undertake this piece of learning?

Any comments about this article or FTAdviser's CPD in general?

Banked!

Congratulations, you have successfully completed and banked this piece of CPD

Already Banked!

You have already banked for this article.

To bank your CPD you must or

Register

One or more questions have been incorrectly answered,
 please review your answers and try again.

By submitting these answers I confirm that I have
read and agreed to the terms and conditions

Please complete all the above text fields to bank your CPD.

More Regulation CPDSee my completed CPDSee all CPD

More on Your Industry