It will be your chance to award stars to those who have gone the extra mile to communicate, provide online training, improve technology to allow wet signatures, improve turnaround times and respond to advisers in a timely and professional manner.
Those who have shrunk back from the market, raised premiums, fallen down in terms of turnaround times and not been open in their communications will find the voting reflects this behaviour, too.
So who would get your five and four-star votes for exceptional and excellent service to you and your clients?
We hope you find the new categories useful when making your decisions as to who gets the most stars this year. It goes without saying that good service saves you money; bad service costs you money and reputation.
Simoney Kyriakou is editor of Financial Adviser
